HORRIBLE Customer Service | KT Confidential EP 145

On this podcast, episode 145, Adrian and Ariel talk about their customer service experiences with different companies. As Adrian puts it “A true test of a company is how they respond to problems.” Here at the KT Team, we pride ourselves on resolving our client’s issues.

What makes customer service so crucial? It might mean the difference between a successful IPO and simply keeping the lights turned on. Excellent customer service can lead to increased marketing and sales opportunities. As a result, ensuring your customers’ contentment is critical to your company’s continued success.

Customer happiness is even more critical for small enterprises, which have limited time and resources. According to the US Small Business Administration, 68 percent of consumers depart because they are dissatisfied with the service they have received. That is why providing prompt and helpful customer service is vital to customer retention.

Customers that are happy are more inclined to tell their friends, family, and coworkers about it. A positive brand experience is likely to be shared by 77 percent of customers. If you have a fantastic experience with a brand, you’ll most likely tell your friends about it over dinner later that night. It’s understandable; you want your loved ones to support a company you believe in.

All of that and more on KT Confidential – Real Estate Podcast.


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Episode Breakdown:

00:00 – Intro
2:28 – Customer Service in relation to business
4:30 – Adrians customer service story
8:01 – Business Delivery logistics
9:27 – Size verification
11:22 – Losing a customer
14:00 – Ariels Customer Service Story
20:06 – Inefficient customer service
27:40 – True test of a company is their customer service
30:28 – KT Customer Service
34:27 – New generation money
38:35 – Customer service tips
44:06 – Outro


Watch the previous episode here:
E 144

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The founders, Ariel Kormendy and Adrian Trott, started The Kormendy Trott Team, a real estate team based out of Halton region in Ontario, after both being in need of a change from their successful careers in the automotive industry and both experiencing the lack of service being provided in the real estate industry. They kicked off their careers in 2011 and quickly became a top-performing team in the country, ranking 17th of approximately 200 for Century 21 in 2017; as a team of just the two of them compared to much larger teams. They decided that they needed to take their team from being real estate agents in Milton to the rest of the GTA and beyond by expanding and servicing more areas. The team has since grown to have an administrative arm, media department and successful sales team operating a smooth running and successful business. Follow them on social for behind the scenes info, real estate tips, industry secrets and more.

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