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HORRIBLE Customer Service | KT Confidential EP 145

On this podcast, episode 145, Adrian and Ariel talk about their customer service experiences with different companies. As Adrian puts it “A true test of a company is how they respond to problems.” Here at the KT Team, we pride ourselves on resolving our client’s issues.

What makes customer service so crucial? It might mean the difference between a successful IPO and simply keeping the lights turned on. Excellent customer service can lead to increased marketing and sales opportunities. As a result, ensuring your customers’ contentment is critical to your company’s continued success.

Customer happiness is even more critical for small enterprises, which have limited time and resources. According to the US Small Business Administration, 68 percent of consumers depart because they are dissatisfied with the service they have received. That is why providing prompt and helpful customer service is vital to customer retention.

Customers that are happy are more inclined to tell their friends, family, and coworkers about it. A positive brand experience is likely to be shared by 77 percent of customers. If you have a fantastic experience with a brand, you’ll most likely tell your friends about it over dinner later that night. It’s understandable; you want your loved ones to support a company you believe in.

All of that and more on KT Confidential – Real Estate Podcast.

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Episode Breakdown:

00:00 – Intro
2:28 – Customer Service in relation to business
4:30 – Adrians customer service story
8:01 – Business Delivery logistics
9:27 – Size verification
11:22 – Losing a customer
14:00 – Ariels Customer Service Story
20:06 – Inefficient customer service
27:40 – True test of a company is their customer service
30:28 – KT Customer Service
34:27 – New generation money
38:35 – Customer service tips
44:06 – Outro

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Watch the previous episode here:
E 144

Catch clips and highlights of the show here:
INSTAGRAM

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The founders, Ariel Kormendy and Adrian Trott, started The Kormendy Trott Team, a real estate team based out of Halton region in Ontario, after both being in need of a change from their successful careers in the automotive industry and both experiencing the lack of service being provided in the real estate industry. They kicked off their careers in 2011 and quickly became a top-performing team in the country, ranking 17th of approximately 200 for Century 21 in 2017; as a team of just the two of them compared to much larger teams. They decided that they needed to take their team from being real estate agents in Milton to the rest of the GTA and beyond by expanding and servicing more areas. The team has since grown to have an administrative arm, media department and successful sales team operating a smooth running and successful business. Follow them on social for behind the scenes info, real estate tips, industry secrets and more.

COMMENTS

HOSTS

Milton Real Estate Agent

Adrian Trott

Adrian Trott, co-founder of The Kormendy Trott Team, began his real estate career in Milton and has since built a reputation for delivering exceptional results. Passionate about constant growth, Adrian is always finding innovative ways to improve services and create a better experience for clients. When he’s not navigating real estate transactions, you’ll find him snowboarding, exploring new destinations, or enjoying a good video game.
Milton Real Estate Agent

Ariel Kormendy

As co-founder of The Kormendy Trott Team, Ariel Kormendy blends real estate expertise with a creative flair for marketing, helping clients achieve their goals with confidence and ease. Outside of work, Ariel is a dedicated family man who loves exploring new cuisines, perfecting recipes in the kitchen, and enjoying good food with great company. His passion for connection shines through in everything he does, both personally and professionally.

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1. Visitor Etiquette: All visitors are required to maintain a respectful and safe environment in our client’s property by adhering to the following etiquette guidelines unless otherwise directed by a representative of The KT Team:

  • Footwear: Please remove footwear upon entry to help preserve the property’s cleanliness.
  • Washroom Facilities: Visitors are kindly asked to refrain from using washroom facilities.
  • Personal Belongings and Furniture: For privacy and safety, please avoid touching personal belongings or opening furniture not part of the sale. Examples include dressers, media consoles, and most free-standing furniture.
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3. Digital Communications and Follow-Up: By providing your contact information, you consent to receive digital communications from our real estate team, including information about this property, future open houses, and other relevant real estate opportunities. These communications may include marketing or promotional messages, and we aim to keep them relevant to your interests.

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KT Realty
229 – 336 Bronte Street South
Milton ON L9T 7W6
info@kormendytrott.com
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