AI can make life easier—but what happens when companies start using it to replace actual people?
In Episode 405 of The Real Estate Podcast, Jennifer Goncalves and Tiffany Kadak talk about the growing frustration with customer service, from AI chatbots and automated phone systems to impossible-to-reach support departments, self-checkouts, subscription traps, and poorly trained live agents.
They discuss where AI genuinely makes sense, where the human element still matters, how technology is affecting older generations, privacy concerns around AI, and whether our dependence on automation is actually making customer service—and everyday life—more complicated.
If you’ve ever found yourself yelling “I just want to talk to a real person!” at a chatbot or automated phone system, this episode is for you.
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0:00 Intro
3:00 Are companies using AI just to cut costs?
5:24 AI calls, scams and older consumers
7:19 The problem with chatbots and repeating yourself
11:08 Robots vs. poorly trained customer service reps
15:37 Paying more for worse customer service
17:47 Is AI making people lazy?
19:59 Where AI helps—and where humans are still needed
24:22 Why good human interaction still matters
28:31 Subscriptions, hidden charges and feeling ripped off
32:29 Social media and impossible-to-reach customer support
34:10 Missing the old-school way of doing things
36:20 Has our reliance on technology gone too far?
38:13 Outro/recap
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In 2011, Ariel Kormendy and Adrian Trott formed The Kormendy Trott Team, now often referred to as KT (thanks to our logo!). The foundation of KT is built on providing unmatched value and attention to detail in everything we do. From our ever-expanding, comprehensive list of exclusive services to our expertly trained team, you will receive the highest level of care throughout your entire real estate journey.
Originally a team of two in Milton, Ontario, the KT Team has grown into a large team of exceptional REALTORS®, a client-care department, and now includes KT Media, KT Commercial, and our sister company, Renti, allowing us to provide our clients with a complete lineup of genuine, professional, and proven services across Halton Region, Peel Region and the surrounding Regions within the Greater Toronto Area.
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